Its the start of another cloudy and cold season. We need a generator that we can depend on and this is not it. It has been two years now and we do not feel that we have a reliable generator in this RS12000. This problem is catastrophic for us since we cannot repair it ourselves and it leaves us without any power to the house whatsoever no lights, no water, no boiler. It has now happened twice within 900 hours of running. The first time the oil seal failed, we were told by Onan that this had never happened to any other unit. We do not have reliable performance from this unit. ongoing problem: very sensitive oil level Dec 27, 2007: oil seal blown, hrs on unit: 900 Dec 12, 2007: control board, hrs on unit: 875 Oct 26, 2006: governor problems, hrs on unit: 486 Feb 26, 2006: oil seal blown, hrs on unit: 58 The following repairs and service calls have been done to our unit since its installation: The RS12000 has come short of our expectations and of the claims made in your corporate documentation. This sizeable investment (more than $7000) was expected to give us reliable back up power generation when needed and the ability to leave the house for a few days. After much research and careful consideration, we purchased a RS12000 Onan generator in early 2006 because of its control system and power capacity. We live off the grid and have both solar and wind generating equipment as well as an inverter and a bank of batteries.
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